This course provides students with the skills needed to effectively install and deploy the HP Service Health Optimizer (SHO) 9.x software product, and access and use the reports. This course provides a hands-on experience in applying the fundamental and administrative concepts, principles, and methodologies available to manage, edit, and enhance the available SHO reports and to manage the configuration and deployment aspects of this best-in-class performance reporting solution for Business Service Management (BSM) and Operations Manager (OM). This course is recommended for individuals who are responsible for providing business service reporting, cross technology domain reporting, and capacity management reports from BSM. This one-day course is a mixture of lectures and hands-on labs. The hands-on labs use version 9.2 of the software.
This course covers Software versions 9.00, 9.10 and 9.20.